Grosvenor Casino Review

If you are a fan of real life casino action, then you may already be very familiar with the Grosvenor Casino brand. Grosvenor is actually a small part of the much larger Rank Group who is known for being a “Blue Chip,” gaming company. With brick and mortar locations up and running in over 30 different locations throughout all of England and Wales, you can be assured that Grosvenor Casino knows a few things about running a game. The fact that they hold a gaming licence from Alderney cements the fact that players are guaranteed a safe environment in which to have their fun.

We know they have the reputation, but what about the games? The first impression was very good, so at least they have that going for them. The whole place is designed with a classic elegance that we found very pleasing to the senses. Navigation is simple and straight forward even for the very newest player. You will find all the important links clearly labelled and easy to locate, including the one to lead you to the help page if you have any problems. It is also a very nice touch that Grosvenor’s promotes smart gaming with their very prominently labelled link titled, “Play Sensibly,” right on the front page. As nice as everything is, the slide show just doesn’t make the cut. It actually pretty much clashes with the whole decor.

We had absolutely no trouble making quick work of the registration process and were on our way to the games in no time at all. Grosvenor is using Playtech software to provide the power behind their games, an option that is becoming more and more popular lately. One nice advantage to Playtech is that they offer both a deluxe downloading version as well as the instant play Flash variety. While the downloading version is always going to offer a richer overall experience, this option is not available for Mac users. This is one reason it is so important to offer different choices as it opens the doors to a much wider variety of users and systems. The nice part here is that players using the Flash version of things will not feel cheated in their experience as Playtech delivers a strong performs with either choice. Grosvenor offers you a nice variety of games to choose from, even some not often seen in most online casinos, like Hold-em Poker. If you are able to take advantage of the downloading package, you will find a very real life look and feel to your experience complete with integrated chat, table options, and even private tables. The one option that we have seen from Playtech before but do not find at Grosvenor is the live dealer function. While this is obviously something we can live without it would be a nice touch.

If you find that bonuses are your thing, then you will be very pleased with the Sing-up bonus given to all new players. You will have to take the time to claim it, but it is yours for the taking. This rest of the promotional pickings proved to be rather slim here, but Grosvenor advised that players should be watching this area. We assume this means that they intend to make a few changes in the very near future. So by the time this review makes its way to you, things could be very different here. Grosvenor does clearly advertise their minimum wagers required for players to be eligible for cash bonuses. While it is standard for casinos to have these minimums, many of them are not so forthcoming with information.

If you do find yourself up against a wall customer support is always ready and waiting to help. You can choose your desired method of contact from fax, e-mail, phone (though it’s only free if you live in the UK), and traditional mail. If you go the e-mail route don’t be surprised if it comes back under the heading of “Welcome to the Hard Rock Casino!” There is some history here as Grosvenor’s owner the Rank Group sold off the Hard Rock portion of their portfolio late in 2006. Now they are in the process of switching everyone from the old Hard Rock site to the Grosvenor’s brand. All that is a very long way to say, don’t worry you are in the right place. We should also add that we sampled both the e-mail and phone options and found them both accurate and fast, so you shouldn’t have a problem here.

Unlike many of their big name rivals Grosvenor remains focused on running and operating a casino only. They do not confuse things by trying to do several different sites at once. We found our time at their virtual casino to be every bit as pleasurable as time spent in the real world version. We thought that the Playtech software really pulled its weight in adding to the overall experience. The games were consistently good and just a lot of fun to be a part of. Tell you what; Grosvenor has free play on many of their most popular games. It would be to your best interest to head over and try things out for yourself. Whether or not you are happy with your current casino home, compare it to what Grosvenor has to offer. You might just find yourself moving.