Grosvenor Casino Review

As many online casino goers starting playing first in land based clubs, many of you may already be well acquainted with Grosvenor’s way of getting things done. The company is no newcomer to the casino world, and in fact they operate over thirty different real world clubs throughout the whole of England and Wales. As they make up just a small part of the well thought of Rank Group, players can rest easy knowing that security is a top priority with this company. If you have any questions about this area, just check out their license from Alderney who regulates their Internet based casino. You will quickly discover that Grosvenor is working hard so you don’t have to.

We don’t know about the games yet but on thing is for certain, the whole casino has style! As soon as you walk through the door you are met with a high class look and feel that makes you want to see more. All first timers will find that they have no trouble finding their way around, as all the important stuff is laid out in a neat and simple manner. It is also a very responsible choice for Grosvenor to promote sensible playing on their site, and they even offer a link, “Play Sensibly,” right from the main page. In contrast to how well laid out everything appeared, the slideshow is almost laughable bad. This needs a face lift to fit in with its surroundings.

We think that even new players will find the joining process a piece of cake and they will be knee deep in all the gaming action they could wish for in no time flat. When we checked things out under the hood we were rather delighted to find that Grosvenor has decided to offer Playtech software to deliver its casino. While Playtech is a relative newcomer in this arena, they are becoming continually more popular all the time. A big reason for this is that Playtech is consistently able to deliver very high quality games in both downloading and non-downloading variations. While a downloading option will always be able to offer more in the way of overall look and feel as well as customization, it is important to have both. The main reason for this is that many users’ systems are not supported by the downloaded style of things so their only access to the site is through the alternative format. What is so great about Playtech is that no matter which one you go with you will find that you have access to some very nice game play. It certainly won’t feel like you’re in an instant game. If you do run Windows however and are able to go ahead and install the whole package, you will have a plethora of customization options at your fingertips. Not only is there a live chat feature integrated directly into your main console, but you can also choose between either public or private table options. The only extra that we know Playtech has that is not shown here is the live dealer. This is not a must have, but if you’re going to go this far, then why not go all the way?

There is a nice new player Sign-up bonus that you need to be sure to claim. It is not automatically deposited so if you don’t take the time to get yours, then you simply lose it. We think that the rest of the promotion structure could use some work, and obviously Grosvenor did too. They have marked this page for players to, “watch this space.” So we are rather certain that there will be some tempting new offers up and running in the very near future. Players need to read up on the minimum bets required to be eligible for any further cash incentives. It is industry standard to have these limits in place but they are sometime much harder to locate than Grosvenor makes them.

We tried two different forms of customer support, e-mail and phone support, during our review, and found both to be very helpful and fast to respond. These are not your only options as Grosvenor offers fax and traditional mail as well. Customers do need to note that freephone is only available to players in the UK, so take this into account before you pick up the phone. Also when we got our e-mail response we were surprised to see it labeled, “Welcome to the Hard Rock Casino!” This may be confusing, but there is a good reason for it. Until late in 2006 the Rank Group that owns Grosvenor also owned the Hard Rock brand. When they decided to sell off that portion of their portfolio part of the agreement was that Rank could not use any mention of the Hard Rock brand any more. So, all the players who once took part in that casino are now in the process of being moved to Grosvenor. It is a crazy time, but things will settle down.

In the end if you are searching for a virtual home that remains solely focused on the classic casino gaming from a real world power player, then Grosvenor Casino might just be a good bet. They deliver a high class user friendly casino that is always open for a good game. If you are still not sure, take them up on their free play options. This way you can find your next new favorite before you ever commit to the first cent. We think you might be happy you stopped by.