Spin Palace Casino Review

Spin Palace is a bright new site that comes from a very impressive family. Their parent company is non-other than the large and in charge Palace Group. Palace Group is responsible for the likes of Ruby Fortune, Mummy’s Gold, Jackpots In A Flash, and Piggs Casino. Now on to the next generation, the so called grandparent of this whole business is Fairground Gaming. Fairground Gaming is a PLC that holds its very own spot on the London Stock Exchange. So this is a whole lot of details, but what does it all means to you? It is very important to us that you enjoy your fun in the best possible environment. This means that if the company is not respectable, then there is no way we will send you there to play. This is the kind of backing that we like to see, and we like it even better that the package comes complete with an eCOGRA accreditation to seal the deal.

When we walked through the doors of the Spin Palace for the first time we really enjoyed the look of the club. The layout is very attractively presented while still being easy to understand. We thought that it was a very nice touch that Spin Palace offers several different language options for players to choose from. This does a fine job of making people from many walks of life feel welcome in their club. Navigation was a breeze and players of all levels should have no problems finding exactly what they are searching for. The site does a good job of finding the balance between fun and function. These are definitely all good points for Spin Palace to take care of, but we still need to find out if they can run a game.

Spin Palace is following in the footsteps of many of their biggest rivals by using the Microgaming Viper software to run their games. Viper is a great platform that can support large numbers of games all in a rich smooth format. If you are very comfortable in your online play check out their “Expert Mode.” This is a special option where you can set up games to play in an automated format based on specific strategy outlines you put in place. You may find this helpful as the casino offers 189 different games on its floor and it is just impossible to be everywhere all at once. They only drawback we could find as we walked the floor is that there are currently no multi-player games offered here. This is not supported by Microgaming and thus is just not an option. While having multi-player table does a lot to make things more realistic it is not something that kills the whole effect. And, it was the only thing we could find to complain about here.

As there are many people out there who don’t always find themselves sitting at the same computer day after day we really like that Spin Palace has two options for their software. Players are able to choose between downloading and non-downloading packages depending on their system and needs. With the non-downloading Flash option on board we did hope that ment the site was ready and waiting for Mac users to come join the fun, sadly this is not the case. While we do hope that Spin Palace is working hard to improve this area, at this time the casino is not supported on a Mac system.

If cushy promotions are what draw you to a site, then you might find something to tempt you here. Spin Palace offers the regular Welcome Bonus, but they offer it with their very own spin. You see when you go claim your bonus you are able to choose between two separate options based on your preference for either slots or table games. Notice here that we said “claim.” You will need to take the time to do this as there are no automatically deposited bonuses here. While you’re at it, make sure to check out their progressive jackpot totals, you will find some very impressive numbers spinning around those counters!

If you do run into a problem while you’re playing at Spin Palace, customer support is always just a few clicks away. They have several options, like freephone, live chat, and e-mail, to choose from when seeking help but there is one that we wouldn’t recommend. When we took a stab at live chat we found ourselves waiting almost 20 minutes for someone to come online to help us. The agent was very friendly and knowledgeable when he arrived on screen, but that is quite a wait. The freephone faired much better and this is probably the direction we would steer you in if you are not using a dial-up connection.

So at the end of the day, we did have a few small issues with Spin Palace. They need to improve their live chat customer support, and the site needs to be opened up to alternative systems. That being said, we don’t feel that either one of these issues should be enough to discourage you from giving things a spin at Spin Palace. After our experience we really feel that players of all levels could find a happy home here. The next time you’re in the mood for a game, or two or 189, stop by Spin Palace and see what they have to offer you. You might just be glad you decided to give things a whirl!