Totesport Casino Review

The tote was first founded in 1928 as a betting pool who vowed to use their profits to improve the sport of horse racing as well as the breeds of horses it involved. This is a rather noble beginning compared with other history stories we have found. It seems to have served them well as the company can now attach quite a list of accolades to their name. They currently own and operate 450 different retail outlets on the high streets, employee better than 4,000 people, and are the UK 4th largest bookmaker. That is quite a growth spurt. Now the Tote wants to go virtual in the form of their Totesport online casino. With the proud history this company has behind them we have faith that they can provide a safe and secure environment for their players. Now we get the chance to see that even though they can run an empire, can they run a game?

As far as software goes, we were pleased to find that Totesport has gone with the Playtech suite to run their games. This increasingly common choice offers users great quality with a smooth delivery. The software is available in both a downloading and non-downloading format and we have found that there are decided advantages to either one. With a downloading package you do have to go through installation which can take some time, but you are rewarded with the richest most customizable experience out there. With non-downloading you are in the game instantly, but you give up some of the overall game quality. If you are running a non-Windows based system you may find that the instant play version of things is the only way for you to go. We love all the little extras that Playtech brings to the table, but found one missing, the live dealer options. These tables can be found on the floor of other Playtech powered sites and we would like to see that offered here as well.

We were on such a role now that we hated to see Totesport come rain on our parade, but they did just that. We had some real problems with the overall navigation layout and functionality of the casino. First it just didn’t look very interesting to play. Now we can get over a poor layout, but we just can’t ignore main links that simply do not work. In fact, it was the main “Play Now!” link that we could not get to work no matter how many times we tried. All we were ever taken to was an error message titled 404 Page Not Found. This is a pretty key link to be not working. Yes, we know there are other paths to the fun, but a new player might not know or want to look for those. They can simply go play somewhere else. Also we were very upset that none of the free games would play on our Mac system. If Totesport is going to provide service for all kinds of users, then they need to take care of the details to make sure their service works.

We would like to say that all of our problems ended here, but we were not that fortunate. There are a few published help guides on Totesport, but they did not contain basic answers about using the site. We also found that there are no online guides for using the casino. Now we were really getting frustrated and we headed off in search of customer support. That search didn’t end well and there is no such page on Totesport. If you look long enough you will find a very discreet link labeled,”contact us” at the bottom of your screen. When you click on that an e-mail box pops up and offers you its services. No, e-mail was not the only available option, but it took us even longer to find the freephone number. You see, there is no page for this option. What we had to do was go through every page we could find until we finally found a number listed amongst the other information in the help guide for downloading the software. We called, and though our call was answered quickly and the agent very professional, they didn’t know the answers to our questions. Instead they would put us on hold for long periods between each one while they looked things up. This is an area where Totesport doesn’t just need some work; they need a complete over haul. If we were actually here to find a place to play, we would have already been long gone.

On a much happier note, there are a few nice promotions to take part in at Totesport Casino. First they offer all players 1% cash back on all bets over $10 plus an ever changing monthly promotion. Then if progressive jackpots are your thing you will find healthy totals on those that are just hoping for a good home.

We think of Totesport as a fine piece of art desperately in need of refurbishing. They have all the qualities to be at the top of their game, but it’s all hidden beneath the grime of their problems. When they take the time to clean things up and take care of the details they could truly have something great. After all, the games are already first class. You just have to show some major determination in order to ever get there!