Grosvenor Casino Review

We know that many of you enjoy playing in both real and virtual casinos. We understand as we share the same sentiment. Since this is the case, you have probably either spent some time in or at least heard of the Grosvenor brand of casinos. Owned by the Rank Group, Grosvenor’s is responsible for 30 of the most well known casinos in all of England and Wales, not to mention the two they run in Belgium. With this kind of experience their online version of things should be something spectacular. However, if they don’t have first class security to offer, then it’s not even worth stepping through the doors. We laid our concerns to rest when we learned that they have received a gaming license from Alderney to regulate their virtual casino. Now we know this is one place we just must see for ourselves.

Now that we are certain that they run a tight ship, we still need to find out if Grosvenor can run an online casino. The lobby sure is impressive with its high end feel and elegant styling. In fact the whole overall design is one we really enjoyed. We had no trouble finding whatever we happened to need at the time as everything was very organized and clearly marked. There is also an area dedicated to help people with a gambling problem find the help that they need. All they have to do is click on the, “Play Sensibly,” link and they are on their way. With every aspect showing such a careful attention to detail we just had to laugh at the slide show. We are positive that Grosvenor can come up with some more flattering examples of their world. And they should!

With easy to follow directions and goof proof registration, new and seasoned players alike will be on their way in no time. Now all that’s left to do is choose your software option and you are ready to play. Grosvenor uses two different varieties of the Playtech software in their casino. First you have the more common non-downloading Flash system. This is great for players who can’t install on their computer or those who run an alternative system, like Mac for example. While this may not be the first choice of most players out there it is very important as it makes the casino available to a whole segment of players that would other wise be banned from the fun. The second choice is the more deluxe downloading Playtech package. This gives players the more realistic environment of the two, as well as opening up a variety of gaming options not available in the other format. For, example now you will have access to all the multi-player games as well as the integrated chat, private tables, and custom user settings. One of the best things about Playtech is that no matter which package you choose, you will find a high quality game every time. Truly there is no second class in this scenario. They only thing that could make it any better is if Grosvenor takes advantage of the live dealer option that we know Playtech can support. This one little addition would really put the icing on the cake.

Unlike many of the Sign-on bonuses out there that are automatically dropped into your account you will have to claim your prize at Grosvenor. The process is simple though, so just take the time and follow through. Also if you want to take advantage of the other cash incentives listed here you will need to look thorough the minimum betting requirements. Just about every casino out there will have these types of stipulations, but Grosvenor does a very nice job of presenting them to you where other sites tend to just file them away. We were very happy to see the, “watch this space,” posting on the promotions as we felt the offerings as a whole were rather stale. We’ll have to check back to see how things shape up.

In the area of customer support we have some good news, and one potentially confusing issue to clear up. First you can find help any time day or night through your choice of phone, e-mail, fax, and the traditional snail mail. We decided to sample both the e-mail and phone options as we feel that is what most of you will go for, and found both to run efficiently and provide accurate professional answers. Customers who live outside of the UK do not have free phone support so you will need to plan accordingly before you call. Also when we received our own e-mail back imagine our surprise when it started out, “Welcome to the Hard Rock Casino!” Yes, you are still in the right place. Grosvenor owner Rank Group sold off the Hard Rock brand in late 2006. Now they are in the process of trying to combine the old Hard Rock Customers with the current Grosvenor brand and it will take awhile to get all the kicks worked out. So no matter what there title line says, you are talking to the right people.

If classic casino fun is your passion then Grosvenor is the place for you. They stay focused on the games while many of their competitors are trying to see just how many different sites they can get up and running. Grosvenor has the philosophy to do one thing very well rather than offer several average dishes. If you are curious but not yet ready to commit, the try out their free play options and see things first hand. It probably won’t take long fro Grosvenor Casino to become your new virtual casino of choice. After all they have put together a very nice offering.