Mansion Casino Review

While we know the names Ladbrokes, William Hill, and Coral by heart, the name Mansion is a bit of a mystery. However, they are the company that is currently offering an online betting hall that would rival any on of these “Big Three.” Mansion may not be a member of the club, but they are hard at work on the entrance exams. In fact their latest move is to copy a page from 888.com’s play book and sponsor themselves a big name. They found what they were looking for in Tottenham Hotspur, who they will have the pleasure of sponsoring for the next 4 years. We don’t know too much about Mansion other than that they are based out of Gibraltar and thus are held to that area’s very strict standards. Really wanting to fill in all the blanks, we decided that it was past time to pay a little visit to Mansion’s online casino. Why don’t you come with us?

When you first enter the main Mansion page you will find it simply bursting with options. Since this is the main site for all of what Mansion offers, you will be faced with several choices. The great part here is that even with all the bells and whistles going off all around, you still won’t have any trouble finding what you are after. In this way Mansion does a very nice job of striking a balance between fun and function. Once you choose the tab labeled, “Casino,” you will find that this easy to understand style is carried throughout. We really liked that on the main casino page the games were neatly arranged in four categories each one with their own details button for those who need or want to check out the rules and strategies. Also, there is a very well thought out help guide and FAQ list that should cover just about any question you can think of. Most casinos will have some type of info like this, but it’s not usually this easy to access or this complete. When you get to the account set-up portion of the entertainment you will find that Mansion offers players their choice of several different currencies. This is a nice detail that goes a long way to making people feel like they are welcome and wanted.

The industry trend right now is to run pre-fab software that has already proven it’s self in other situations. This is great as you know what you are getting into, but if your players make the rounds, then they already know what they are getting. Mansion had this option at their disposal but instead chose to design their own package. When we took it for a test drive we decided that they had made the right decision. The quality of play was on par with any of the other non-downloading big names out there. We didn’t like the colors, but that has nothing to do with the software. New players will need to jump through the registration hoops before they can try things for themselves but it’s a quick process. We took Mansion up on their free play offer and made our way around the floor. Everything was great except there was no Craps table. We don’t know why but it seems like more and more casinos are running without one. Craps is one of the classics, and in our mind no casino worth its salt should be caught dead without one.

Mansion advertises that they use the Flash program to run the engines. Couple this with their claim that their games will run on any major operating system and we were very hopeful for our Mac friends out there. Our hope turned out to be in vain because it just won’t work, and we tried several different combinations. Now that we have a full head of steam about this issue we felt the need to reach out to the customer support staff.

Now one thing that we have to say about the Mansion customer service is that if we can’t get them worked up, then no one can. We took advantage of the live chat and freephone options and found that each was very quick and efficient. This is a nice feature in the customer service world. If you have any problems don’t hesitate to get in touch. It is much better than trying to push through on your own and just becoming more and more frustrated. The bad news is that they confirmed our fears that the Mansion is not exactly “Mac friendly.” We never like to see this, but it is especially bad when they boldly claim to support any major operating system.

Since the whole Mac thing was very bad, we are happy to say that promotions are very good. While most casinos offer a Welcome Bonus to new players, you will be hard pressed to find another one that offers theirs on the first three deposits. Mansion also gives players a break by running a low qualifying bet for their house minimum. A really neat feature that we hadn’t seen before are the “Random Jackpots.” In this twist on slot fun, players are offered a specific guaranteed payout regardless of if they have a winning line or not.

We realize that Mansion has some problems but they are manageable. Yes, they need to be able to back up their own claims but hopefully they are working on that. With its custom software and great promotions package, Mansion is also doing a lot of things right. The casino as a whole is a lot of fun to play at. The only way for you to know for sure is to go see for yourself what they have to offer. At this point you already have a pretty good idea of whether or not this will be a good fit. After all, with the awesome free play options, what do you have to lose?