Spin Palace Casino Review

Before we get into all the gory details about Spin Palace we want to tell you a thing or two about where they come from. They are owned and operated by the Palace Group which in turn is owned by Fairground Gaming. When you trace this tree back to its roots you will find that Fairground Gaming isn’t a bad name to have on your side. After all, it can’t be a bad thing that they are a PLC listed on the London Stock Exchange. This is not some back street affair looking to turn a quick buck, but a company that has cast their bid for the long haul. What this means to you is that they will do all the work to provided a fun secure casino, while all you have to do is enjoy it. For those of you that like a little icing on your cake, Spin Palace’s eCOGRA certification should round things out nicely.

We like the design of Spin Palace, so that is one thing they have going for them right off the bat. The site is very user friendly while still being fun and interesting to look at. We always like to see a straightforward navigation menu and were very happy to see that Spin Palace delivered on this count. Their menu is very easy to understand and follow so that no matter your experience level you shouldn’t find yourself lost in the details. One nice feature located here is that players can choose any one of several different languages for their fun. We always like to see a club be open for everyone, so we thought that this was a very helpful little addition.

The quality of a casino’s games is only as good as its software. Thankfully, in Spin Palace’s case they decided to go with Microgaming’s Viper package. This is top shelf software that consistently delivers strong games with smooth operation, and the graphics aren’t bad either. Viper’s is also known for offering an “expert mode.” This is an option where players are allowed to automate play defined by a specific set of strategies. So if you are one of those players who likes to multi-task while they play this is definitely something for you to look into. With 189 games up and running on the casino floor, we think that you might be tempted to give this a try. Hidden amongst this astounding number are some very nice slot machines, several varieties of Blackjack, and a lovely selection of Roulette. We took a fair amount of time to walk the floor and found that there was only one thing missing, multi-player tables. This is an option that gives players a very realistic experience that they just can’t get playing alone. While it is a nice feature to have, it is not a deal breaker in any way. Overall, we were very pleased with what Spin Palace has to offer and we can’t wait to see what else they have in store for us.

As is becoming more and more the trend, Spin Palace is giving players the choice between a downloading and non-downloading package. The downloading will always be the more deluxe of the two, but that doesn’t mean the other is a second class version. It is a great choice for players who are either using multiple computers or whose system won’t support the installation. With the Flash system on board we hoped to see the site open to a variety of users’ systems and settings, but the only players with access at this time are Windows bases users.

The promotions menu looks alright with the standard welcome bonus in place. The nice little extra here is that players can choose between two separate offers based on whether they prefer slots or classic games. You will have to take the steps to claim your bonus as it is not automatically given to you. This isn’t a bad process to go through, and you just need to take the time and get it done. If progressive jackpots are your thing then you definitely won’t be disappointed in that area! Spin Palace has a very strong showing in this category and based on what we saw it was becoming quickly stronger by the minute.

Customer support is offered in the forms of live chat, freephone, and e-mail. We tried out the live chat and the freephone and were met with mixed results. The freephone was very well done. The agent answered quickly and was familiar with all of our areas of inquiry. The live chat did not do quite as well. The agent was fine; it was just that we had to wait for what seemed like forever for him to log-in to help us. We know we can be picky, but this wait time really was excessive. As live chat can be such a handy option for players we would like to see some marked improvement in this area.

When you look at the big picture, the problems we ran into we really very small. Overall Spin Palace has a great casino filled to bursting with some awesome gaming options. The overall design is very well laid out so that even brand new players will feel like a pro in minutes. It is very nice to feel so welcome when you walk through the door, and we found that when our time was up we just didn’t want to leave. This is a great casino for any player to consider, and we don’t think you’d be disappointed if you stopped by to take things for a spin. Sorry, we just couldn’t resist!